Indianapolis, Indiana-based electronic payment processor, GovPayNet, has become a subsidiary of inmate technology company, Securus Technologies, according to a January 4, 2018 public release. The move will make Securus the leading government payment processor, with over 40 million payments capable of being processed each year. mark MacKenzie will remain on board as the Chief Executive Officer but other terms of the deal were not released. GovPayNet already has contracts in place with over 2,300 customers to electronically process their credit and debit payments. Typical payments that the company processes include cash bail payments, traffic and criminal fines, tax payments, and others.
Securus Technologies recently opened a U.S.-based call center that is designed to provide service to inmates and their friends an families. The call center was a $25 million endeavor that will employee over 200 people in the United States. Their main focus in creating these job in the country was to provide a better customer service experience to their customers. This effort is the largest call center of its kind in the country. This move allowed the company to become accredited by the Better business bureau, where Securus not only secure the accreditation but gained an A+ rating. The results have been outstanding, with nearly 3 millions calls handled monthly and an answer time of less than 12 seconds.
Securus Technologies was founded in 1986 and has over 20 wholly-owned subsidiaries that provide a multitude of services to law enforcement agencies, corrections facilities, and inmates in the United States and Mexico. Some companies that operate under their umbrella include JPay, CellBlox, Telurus, and JOBView. They are headquartered in Dallas, Texas and serve over 3,500 corrections facilities and over 1.2 million inmates. Robert “Bob” Pickens was recently named CEO and President of Securus, effective January 1, 2018.