Based on the recent wave of events at Papa John’s, it was necessary that the company utilized a new Chief Executive Officer. Steve Ritchie was thus chosen to steer and map an original path for the large pizza company.
Steve Ritchie had served in the company for over two decades and was therefore well placed for the task. To start on the right foot, the Chief Executive Officer had to apologize to the clients who include the National Football League which the company had served for years. With a huge employee base of a hundred thousand plus, Papa John’s has over the years been a successful brand.
What Lies in Steve Ritchie’s Apology?
Judging from the enormous task ahead, Steve Ritchie sought to remind the customers that Papa John’s was a huge family and hence one person’s idea and views weren’t supposed to darken the light of the over a hundred thousand employees and franchisees. This in itself revealed his sincerity in his quest for healing and recovery, a process which requires tact and a good plan.
Steve Ritchie proceeded further to outline the procedures the firm was ready to undertake to ensure that they corrected on their past mistakes. The most critical issue at hand was to ensure inclusivity and address diversity which was the root cause of the problems that the firm was facing. He also touched on accountability and lay down the remedies the firm was seeking.
Remedy Procedures by Papa John’s
Papa John’s is a brand that serves people from all races. Steve Ritchie, therefore, saw the need to pen down a direct apology to the customers who may have been offended. Since actions are better than words, he assured transparency and assured that he would personally take charge of the remedy procedures. He stated that the company would ensure it involves its customers in their undertakings and doing so remain accountable for their actions.
Steve Ritchie also promised to work closely with the company’s employees from all over to come up with ideas on how the firm would achieve inclusivity. This was to be done by the top management. Through thorough auditing by external experts, the company would be able to formulate better plans and policies on inclusivity, a move that Steve Ritchie assured the customers.
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Victoria Doramus has a history of working creatively in the marketing sector, where she has served as a trends specialist for many years. Some of the work she has done includes networking, creating custom content, working up creative campaigns, and analyzing different markets. As a working professional, she can deal with a company’s financial matters and can improve its logistics. She served Mindshare as an assistant media planner and helped improve the company by helping it to work within its budget.
Victoria Doramus worked with the TV and film director Peter Berg from 2014 through 2016; serving as his personal assistant. Part of her job included managing his property in New York City, which included keeping an eye on his domestic employees and staying in touch with the building’s management as well as different contractors. Doramus also took care of many personal matters for Peter Berg by running a lot of his day to day errands.
Victoria Doramus served J.Crew and Stila Cosmetics as their creative consultant. During her time with those companies, she provided creative concepts and served as an art director. She has also worked as a freelance writer who focused on lifestyle content. She also covered other topics, such as, marketing, branding, and the world of the arts. She wrote a lot of content for Trendcentral, which included working on their newsletter. Doramus also wrote for the Cassandra Report and worked with the Creative Artists Agency as a youth market trend analyst.
Victoria Doramus has been a part of many different efforts to create advertising, branding, and marketing campaigns for different companies. During her time working with these companies, she has relied on her education. She studied at University of Colorado Boulder and pursued her passion for writing while there. In 2006, she earned her Bachelor of Arts degree in journalism and mass communication and then studied at Sotheby’s Institute of Art in London, United Kingdom.
Today, Doramus draws on all of her skills to serve charitable organizations in the nonprofit sector. She has worked with organizations who make life better for, both, animals and humans and hopes to continue serving humanity with her skills.
Find out more about Victoria Doramus: https://www.pinterest.co.uk/victoriadoramus/