Based on the recent wave of events at Papa John’s, it was necessary that the company utilized a new Chief Executive Officer. Steve Ritchie was thus chosen to steer and map an original path for the large pizza company.
Steve Ritchie had served in the company for over two decades and was therefore well placed for the task. To start on the right foot, the Chief Executive Officer had to apologize to the clients who include the National Football League which the company had served for years. With a huge employee base of a hundred thousand plus, Papa John’s has over the years been a successful brand.
What Lies in Steve Ritchie’s Apology?
Judging from the enormous task ahead, Steve Ritchie sought to remind the customers that Papa John’s was a huge family and hence one person’s idea and views weren’t supposed to darken the light of the over a hundred thousand employees and franchisees. This in itself revealed his sincerity in his quest for healing and recovery, a process which requires tact and a good plan.
Steve Ritchie proceeded further to outline the procedures the firm was ready to undertake to ensure that they corrected on their past mistakes. The most critical issue at hand was to ensure inclusivity and address diversity which was the root cause of the problems that the firm was facing. He also touched on accountability and lay down the remedies the firm was seeking.
Remedy Procedures by Papa John’s
Papa John’s is a brand that serves people from all races. Steve Ritchie, therefore, saw the need to pen down a direct apology to the customers who may have been offended. Since actions are better than words, he assured transparency and assured that he would personally take charge of the remedy procedures. He stated that the company would ensure it involves its customers in their undertakings and doing so remain accountable for their actions.
Steve Ritchie also promised to work closely with the company’s employees from all over to come up with ideas on how the firm would achieve inclusivity. This was to be done by the top management. Through thorough auditing by external experts, the company would be able to formulate better plans and policies on inclusivity, a move that Steve Ritchie assured the customers.
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